I took a trip to the zoo last weekend, mostly to get the kids out of the house but I also brought the cameras. I let Falyne go crazy with the 35mm SLR, the new lens is bigger than her head. I have yet to develop that film but I’m really hoping it turns out well because I believe Falyne got a shot of the cheetah peeing on a log.
Meanwhile, I got some shots with my digital camera which I am posting here.
It’s sad that I have a legitimate blog tag for “FedEx Sucks” and it has been in use for at least two years now.
On Tuesday I got an e-mail from FedEx claiming my package had been delivered. I wasn’t having the greatest day so I was super excited about coming home to my new zoom lens for the Minolta Maxxum SLR I borrow from Shannon. Except when I got home there was no package waiting for me. My mother had been home and in the front of the house all day and heard nothing. Shamus, the dog who barks at flies and doorbells on TV, confirms that no one had stopped by to deliver a package that day.
I was bummed and tired and up way past my bedtime but I stayed up another hour or so to research the tracking info and find out where to e-mail a complaint. The tracking page claimed the package was left at the front door and delivery was complete. The complaint form was not easy to find but I searched around the FedEx website and finally found it. I included all information I could and then submitted the form. I also e-mailed KEH (the company that sold me the lens) to inform them of the situation.
Wednesday morning I had an e-mail back from FedEx asking for information they already had. I literally copy/pasted the information off of their tracking page. My name/address, the senders name/address, my phone number and a description of the package. I got the weight of the package off of the tracking info page and then added that it contains a camera lens and other than that I don’t know because I NEVER GOT IT.
I also received an e-mail from KEH on Wednesday apologizing for the trouble and asking me to call them so we could start a trace on the package through FedEx.
I didn’t get home until after 9pm Wednesday so I didn’t get to call anyone. Today I received a call from a five digit number who left a voice mail. It was a lady from FedEx asking me to call their 800 number (thankfully she gave me the number and a way to bypass the phone automation) to discuss the problem.
Knowing that I once again won’t be home until late tonight, and given that my class let out early this afternoon, I called them from school. It took them a while to pull up the right tracking info (I was charging my computer in a shady section of ASU’s WiFi service).
Once he found the correct info, the customer service guy from FedEx put me on hold while he called the driver directly (I still wonder how he got the guys number when last time they claimed they couldn’t contact him until he checked in.) The guy told him that he delivered the package to the wrong house on Tuesday. He claims he then realized his mistake and went back for it but when he got to the house there was a car that hadn’t been there before, the package was gone, and they weren’t answering the door. He says he left a note with his contact info and explaining the mistake.
They say they will wait for the people who have my lens to call them and will contact me within a couple of days if it is not resolved. At that time we can start an incident report or claim or something.
I called KEH after getting off the phone with FedEx and filled them in on what was happening. They are starting a claim now and very nicely said they will get it sorted out for me.
I already refuse to use FedEx to ship to people. I avoid it if at all possible when given the choice for purchases. Now it’s nearing the point that I will have to pass up good deals from a reputable company simply because of who they ship with.
I don’t care if this is the delivery drivers fault. FedEx is stupid enough to contract out their delivery routes and they constantly have to answer for the asshole that runs our route. When will they learn?
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